Overview
Along with the ITS Help Desk, Yale University offers several additional support services and departments for various topics and areas of specialty.
When to Use
- You're unsure if your request for support involves assistance from Yale IT
For the most up-to-date information on these additional support services, including hours, contact information, and related web links, visit your.yale.edu/get-help.
For a complete directory of all Yale departments, visit yale.edu/directories.
Employee Services
Employee Services provides human resource assistance to Yale faculty and staff members in the areas of employee benefits, payroll, and personal information.
Support Areas
- Assisting with inquiries about employee benefits, life events, pay and time, and policies
- Supporting applicants and new hires
- Responding to I-9 Center questions and inquiries
- Supporting Workday Human Capital Management (HCM) inquiries
- Providing referrals for employment verification
- Offering guidance on changing personal information
- Support New Hire Orientation/Onboarding
- Provide Retiree counseling
- Support Annual/Open Enrollment
How to request support?
- Hours: Monday - Friday, 8:30 a.m. to 5 p.m. (The I-9 Center and Welcome Desk are closed for lunch daily from 1 p.m.-2 p.m.)
- Email: employee.services@yale.edu
- Phone: 203-432-5552
- Extensions:
- #1: Leaves of Absence (The Standard)
- #2: Yale Pension Service Center
- #3: ESC Support Specialist
- Fax: 203-432-5153
Finance Support Center (FSC)
The Finance Support Center (FSC) provides high-quality support for most finance inquiries.
Support Areas
- Workday Financials, the University’s financial management system
- Finance transactions
- Financial Operations
- Workday Financials training
How to request support?
- Hours: Monday - Friday, 8:30 a.m. to 5 p.m.
- Email: askfinance@yale.edu
- Phone: 203-432-5394
- Fax: 203-436-5351
Office of Facilities
The Office of Facilities provides services that support construction projects, maintenance, and operations for all buildings and facilities throughout the University.
Support Areas
- Repairs and Maintenance
- Campus Planning and Construction
- Cleaning and Grounds Maintenance
- Heating, Cooling, and Energy
- Recycling and Waste Management
- Automated External Defibrillator (AED) Program
How to request support?