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Phone Guide for multi-line phone
models 7942 and 7962
                                    

Cisco Models 7942 and 7962: Quick Guide

Softkeys and Navigation button

Softkeys can change depending on how you are using your phone. When a softkey is available for use, a label appears above it on the display.  If the More softkey appears, press it to view additional commands.
Use the Navigation button  to navigate through menus on your display. To choose an item, use the Navigation Button to highlight it.  When the phone is in idle mode, the Navigation button displays your Placed Calls.

Line keys allow you to choose which line you want to call from or to manage incoming calls. The configuration might vary depending on how many different numbers appear on your telephone.

Basic call handling

Place a call

1. Place a call using the handset
   1. Pick up the handset and dial the number.
2. Dial on-hook (without lifting the handset)
   1. Press New Call softkey and dial the number.
3. Place a call using the speaker
   1. Press the Speaker button and dial the number.
4. Place a call using a headset
   1. Press the Headset button and dial the number.

Place a call (using the same line) when another call is active

1. Press Hold softkey.
2. Press New Call softkey.
3. Enter a number.

NOTE:  See "Hold and Resume" for more information on placing calls on hold.

Place a call using a separate line while another call is active
NOTE:  THIS FEATURE IS AVAILABLE ONLY IF YOUR PHONE HAS MORE THAN ONE LINE.

1. Press a line button for the new line. The first call is automatically placed on hold.
2. Dial the number.

Dial from a call log

1. Choose Directories button > Missed Calls, Received Calls, or Placed Calls.
2. Use the Navigation button  to scroll to the number and press the Dial softkey.

Redial a number 

1. Press Redial softkey to dial the most recently dialed number.

CallBack: receive notification when a busy or ringing extension is available

1. Press CallBack softkey while listening to the busy tone or ring sound.
2. Hang up.
3. When your phone alerts you that the line is free, place the call again.

Answering a call

1. You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

Answer with a headset

1. Press Headset button if unlit.
2. If Headset buttonis already lit, press Answer softkey or flashing line button.

Answer with the speaker

1. Press Speaker button, Answer softkey, or flashing line button.

Switch from a connected call to answer a new call on the SAME line
(If your line is programmed to receive multiple incoming calls)

1. Press Answer softkey.
2. Any active call is automatically placed on hold.

Switch from a connected call to answer a new call on a SEPARATE line

1. If the call is ringing on a different line,
2. Press flashing line button.
3. Any active call is automatically placed on hold.

Use Call Pickup to answer a call ringing elsewhere

1. Do one of the following:
   1. If the PickUp softkey is available, press it.
   2. If the PickUp softkey is not available, go off-hook to display it then press the PickUp softkey.
2. If your phone supports auto-pickup, you are now connected to the call.
3. If you have multiple lines and want to pick up the call on a non-primary line,
   1. First press the line button  for the desired line,
   2. Then press the PickUp softkey.

IDivert

1. Press iDivert to send an incoming call directly to voice mail.

End a call

1. Hang up while using the handset. 
   1. Return the handset to its cradle, or press EndCall softkey.
2. Hang up while using the headset. 
   1. Press Headset button.  If you want to keep headset mode active, press EndCall softkey.
3. Hang up while using the speaker. 
   1. Press Speaker buttonor EndCall softkey.
4. Hang up one call but preserve another call on the same line. (If your previous phone was programmed with rollover lines).
   1. Press EndCall softkey. If necessary, remove the call from hold first.

Hold call
You can hold and resume calls. When you put a call on hold, the Hold symbol   appears next to the caller ID and the corresponding line button flashes.

1. Put a Call on Hold
2. Make sure the call you want to put on hold is highlighted.
3. Press Hold softkey.
4. Remove a call from hold on the current line
5. Make sure that the appropriate call is highlighted.
6. Press Resume softkey.
7. Remove a call ON A DIFFERENT LINE from hold
8. Press the appropriate flashing line button  . Doing so might cause a held call to resume automatically.
9. If necessary, choose the appropriate call and press Resume softkey.

Using Mute
With the Mute button enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speaker, or a headset.

1. If you want to toggle Microphone on Press the Mute button.
2. If you want to toggle Microphone off Press the Mute button.

Switching between multiple calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button  to scroll to it.

1. Switch between connected calls on one line
2. Make sure the call that you want to switch to is highlighted.
3. Press Resume softkey.
4. Any active call is placed on hold and the selected call is resumed.
   
   
5. Switch between connected calls on separate lines
   1. Press the appropriate line button  for the line that you are switching to.
      1. If a single call is holding on the line, the call automatically resumes.
      2. If multiple calls are holding, use the Navigation button  to highlight the appropriate call and press Resume softkey.

Transferring calls

Transfer a call without talking to the transfer recipient

1. From an active call, press Transfer softkey.
2. Enter the target number.
3. Press Transfer softkey again to complete the transfer or EndCall softkey to cancel.  Press flashing line key or Resume softkey to retrieve the original call.
4. NOTE: Hanging up without pressing Transfer softkey again places the call on hold.

Talk to the transfer recipient before transferring a call (consult transfer)

1. From an active call, press Transfer softkey.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer softkey again to complete the transfer or EndCall softkey to cancel.
5. NOTE: Hanging up without pressing Transfer softkey again places the call on hold.

Forwarding all calls to another number

1. Use the Call Forward All feature to redirect incoming calls from your primary line to another number. 
2. NOTE:  you can only forward calls from your primary line.  If YOU HAVE ADDITIONAL LINES, callS will ring as usual.

Set up call forwarding on your primary line

1. Press CFwdALL softkey and enter a target phone number.

Cancel call forwarding on your primary line

1. Press CFwdALL softkey.

Verify that call forwarding is enabled on your primary line
Look for:

1. The call forward symbol above the primary phone number
2. The call forwarding target number in the status line.

Conference calls
A standard conference allows up to six people to participate in a single call.

Create a conference by calling participants

1. From a connected call, press Confrn softkey. (You may need to press the MORE softkey to see Confrn.)
2. Enter the participant's phone number.
3. Wait for the call to connect.
4. Press Confrn again to add the participant to your call.
5. Repeat to add additional participants. 

Using a Shared Line

1. The Remote-in-Use icon  appears when another phone that shares your line has a connected call.
2. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

 NOTE:  The maximum number of calls that a shared line supports is six.

 

Using a headset or speaker

Use the headset

1. To use a headset, connect it to the headset port on the back of your phone.
2. Press the Headset button  to toggle headset mode on and off.
3. You can use a headset with all of the controls on your phone, including the Volume button and the Mute button.

Use the speaker

1. Press the Speaker button  to toggle speaker mode on or off.
   Many of the actions you can take to dial a number or answer a call will automatically trigger speaker mode, assuming that the handset is in its cradle and the Headset button  is not lit.

Switch to the headset or speaker (from the handset) during a call

1. Press the Speaker button or the Headset button, and then hang up the handset.

Switch to the handset (from the speaker or headset) during a call

1. Lift the handset (without pushing any buttons).

Using call logs and directories

1. To access both Call Logs and Directories, use the Directories button.
   Call logs contain records of your missed, placed, and received calls.

View your call logs 

1. Choose Directories button   
2. Missed Calls, Placed Calls, or Received Calls.
   Each stores up to 100 records.

Display details for a single call record

1. Choose   > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Details.
   Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only).

Erase all call records in all logs

1. Press , then press Clear.

Erase all call records in a single log

1. Choose   > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Clear. (You may need to press the more softkey to display Clear).

Erase a single call record

1. Choose   > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. Press Delete.

Dial from a call log (while not on another call)

1. Choose   > Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record.
3. If you need to edit the displayed number, press EditDial followed by

<< or >>.

1. To delete the number, press EditDial followed by Delete.
   (You may need to press the more softkey to display Delete.)
2. Go off-hook to place the call.

 

To Place a Call, while on-hook 

1. Press the (a speed dial button)

<<or>>

1. Enter the Speed Dial or Abbreviated Dialing code and press AbbrDial.

Changing phone settings

Adjust the volume level for a call

1. Press the Volume button  during a call or after invoking a dial tone.
   1. This action adjusts the volume for the handset, speaker, or headset, depending on which device is in use.
2. Press the Save softkey to preserve the volume level for future calls.

Adjust the volume level for the phone ringer

1. Press the Volume button  while the handset is in the cradle and the headset and speaker buttons are off.
2. The new ringer volume is saved automatically.

Change the ring tone per line

1. Press Settings button > User Preferences > Rings.
2. Use the Navigation button  to choose a phone line or the default ring setting.
3. Press Play softkey to play a sample of the ring tone.
4. Press Select softkey and Save softkey to set the ring tone, or press Cancel
   Softkey.

Customizing the phone screen

1. Press Settings buttonand then User Preferences.
2. Use the Navigation button  to scroll to Contrast and press Select softkey.
3. To make adjustments, press Up, Down or the Volume button. 
4. Press Save softkey, or press Cancel softkey.
   
   Note:  If you accidentally save a very light or very dark contrast and cannot see the phone screen display.
   
   
5. Press Settings buttonand then press 1, 4 on the keypad.
6. Press Volume button  to change the contrast until you can see the phone screen display, and then press Save softkey.

Accessing voice messages

To access voice messages from your telephone

1. Press the Messages button . 
2. From an off campus location, dial 436-4477 or 785-7777 enter your mailbox number, then press * and enter your passcode.
3. If calling from a Yale telephone (other than your own) that has a voice mail box, while hearing "Hello" and the name of the mailbox owner, press *, enter your mailbox number, then press * again. After hearing "Hello, (Your Name)," enter your passcode.

Set up and personalize your voice message service

1. Press the Messages button and follow the voice instructions.
   If a menu appears on your screen, choose an appropriate menu item.

Voice mail message indication

1. The light strip at the top of the handset stays lit if there is a new voice mail message.
   Note: For detailed information, refer the Yale Voice Mail User Guide