Quick Guide

A Cisco Quick Guide (PDF) is available which provides voicemail access instructions and main menu navigation.

Voicemail Passcode Reset

Submit the online PIN reset & Voicemail Request Form.

Voicemail Systems

Yale University has three (3) voicemail systems.

• Teams
  • Teams users will not have a physical desk phone and will use Teams for making and receiving calls.
  • There is no pin for Teams voicemail as the system uses a user's Office 365 account login to access their voicemail through Teams.
  • Voicemail can be accessed on the Calls tab of Teams.
• Webex
  
  • Webex users utilize the Webex app to make and receive calls or a physical desk phone with a Cloud in the upper right corner of the phone screen. 
• Cisco
  • Cisco users utilize the Cisco IP Communicator or a physical desk phone that does NOT have a cloud symbol in the upper right corner of the phone screen.

Important Points 

• Mailbox ID number: 5-digit extension number
• Default PIN: 1 2 3 4 5 6
• Webex Default PIN: 1 4 1 1 2 3

Setting Up Voicemail

Webex

• From your campus phone:
  1. Call the voicemail system at 6-1600
  2. Enter Default PIN followed by #
  3. Follow the voice prompts to complete the setup
• From another campus phone:
  1. Call the voicemail system at 6-1600
  2. Press *
  3. Enter your Mailbox ID number, followed by #
  4. Enter Default PIN followed by #
  5. Follow the voice prompts to complete the setup
• From an outside line:
  1. Call the voicemail system at 203-436-1600
  2. Press *
  3. Enter your Mailbox ID number, followed by #

Cisco

• From your campus phone:
  1. Call the voicemail system at 6-4477
  2. Enter Default PIN followed by #
  3. Follow the voice prompts to complete the setup
• From another campus phone:
  1. Call the voicemail system at 6-4477
  2. Press *
  3. Enter your Mailbox ID number, followed by #
  4. Enter Default PIN followed by #
  5. Follow the voice prompts to complete the setup
• From an outside line:
  1. Call the voicemail system at 203-436-4477
  2. Press *
  3. Enter your Mailbox ID number, followed by #
  4. Enter Default PIN followed by #
  5. Follow the voice prompts to complete the setup

Unified Messaging (Voicemail to Email)

Unified messaging (UM) is a feature on the voicemail system where a voicemail audio file (in .wav format) is sent to the user's email. This will also save the message to the user's voicemail.

This connects the two systems so if the email is read, the voicemail will no longer be marked as new on the voicemail system.

To delete this voicemail, a user must either go into their voicemail manually to delete or delete from their email inbox (this includes deleting the email from the deleted items folder.)

To request the Unified Messaging feature:

1. Please complete the PIN reset & Voicemail Request Form.
2. For "Request type", select "Voicemail to Email".