Unified Messaging (UM) is commonly known as the voicemail-to-email feature. When the (UM) feature is enabled on a voice mailbox, the voicemail system will send an email containing the voicemail message as a .wav file to the email mailbox.

Essential points on Unified Messaging (UM)

• UM is only available to clients with Office 365 email and Cisco Unity voice mailbox.
• The feature allows for listening to voicemail messages remotely without dialing into the voice mailbox.
• The voicemail message continues to be saved in the voicemail box. 
• Once the email is read, the voicemail will no longer be considered “new.”
• UM is not intended for a group voice mailbox, and emails cannot be sent to personal email addresses.

How to request Unified Messaging

1. Navigate to the Telephone Services service page. 

2. Select the blue Request Forms Button.
3. Select the PIN reset & Voicemail Request Form.
4. Requested By will automatically populate.
5. Ordering For
   • Myself - Select when submitting a request for yourself.
   • Someone else- Select this when submitting a request to another person. Additional fields will display:
     • Requested For—Input the person’s name for whom the request is made or select their name from the drop-down list.
     • NetID - This field will automatically populate based on the selection made in the Requested For field.
     • Email - This field will automatically populate based on the selection made in the Requested For field.
     • Phone—This field may automatically populate based on the selection made in the Requested For field. Suppose it does not input the Single User telephone number.
6. Request Type
   • Voicemail to Email
7. Phone Number
   • Enter the phone number for the voicemail change(s)
8. Do you want to add Special Instructions?
   • Yes – Select if comments are required.
   • No – Select if no comments are required.
9. Select Submit

The turnaround time for Unified Messaging requests is typically two business days.