Making Calls on a Campus Desk Phone
Dialing Instructions
| To call ITS | ||
| From Central Campus and Science Hill | From Medical Center | |
| Residential Services | 2-9000 | 2-9000 |
| Voice Mail Access | 6-4477 | 5-7777 |
| Voice Mail Help | 2-9000 | 2-9000 |
| To Call From All Yale Areas | ||
| Central Campus and Science Hill numbers | last 5 digits | |
| Medical Center Numbers | last 5 digits | |
| Local numbers | 9 + (203) + 7 digits | |
| Connecticut Mental Health Center (CMHC) | 9 + (203) 789-7300 | |
| To Call Long Distance | ||
| Long distance, in-state (YALENET) | 9 + 1 + area code + 7 digits | |
| Long distance, out-of-state (YALENET) | 9 + 1 + area code + 7 digits | |
| Long distance, in-state (personal credit card, bill to third number, collect) | 9 + 0 + area code + 7 digits | |
| Long distance, out-of-state (personal credit card, bill to third, collect) | 9 + 0 + area code + 7 digits | |
| International (YALENET) | 9 + 011 + country code + city code** + number | |
| International (personal credit card, bill to third, collect) | 9 + 01 + country code + city code** + number | |
| Toll-free (800) numbers | 9 + 1 + 800+ 7 digits | |
| ** Not always needed; consult AT&T directory | ||
| Directory Information | ||
| University/Students | 2-4771 | |
| Out-of-State* | 9 + 1 + area code + 555-1212 | |
| International* | 9 + 00 | |
| Yale Operator | 0 | |
| * Charges apply for all intrastate, interstate, and international directory assistance calls | ||
| Emergencies | ||
| POLICE AND FIRE EMERGENCIES | 911 | |
| CAMPUS POLICE | 2-4400 | |
| HEALTH SERVICES | 2-0123 | |
3-Way Conference Advanced Phone Features for Phones in Residence Halls
Consultation
Enables you to place the first caller on hold and consult with a second caller.
To Activate:
- With first party on the line, depress switchhook:
- You will hear 3 beeps.
- Dial the telephone number of the second party.
- You can then consult with the second party in private.
- When consultation is complete, consulted party hangs up
- You will be automatically connected to original party.
3-Way Conference
Allows you to establish a 3-party conference call (the other two parties may be inside or outside the Yale Telephone system).
To Activate:
- With first party on the line, depress switchhook.
- You will hear 3 beeps.
- Dial the telephone number of the third party.
- When the third party picks up, you can talk in private.
- When ready, depress switchhook again to let first party into conversation.
- All three telephones will be connected.
Call forwarding
Depending on the model of your phone and the system that your phone is configured on will determine what steps you need to take to enable call forwarding. (What is the model of my desk phone?)
Cisco, Nortel, and AVAYA Phones
Use the "Forward All" button on the display then dial the target number that you would like new calls to forward to. When dialing the full 10 digits you must first dial 91. (Example: 91203-432-9000). To disable forward please click "Forward Off".
Cortelco Phones (analog devices)
To Activate:
- Lift handset and depress # 1 (Note: If on Central Campus please depress **72)
- You will hear beeps.
- Dial phone number you wish to call forward to.
(Note: If dialing full 10 digits you must first dial 9. (Example: 9203-432-9000)
To Deactivate:
- Lift handset and depress # 1 (Note: If on Central Campus please depress **73)
- Hang up.
Yale Link Lines
(ex: 203-764-XXXX or 203-479-XXXX)
To Activate:
- Lift handset and depress *72 You will hear beeps.
- Dial phone number you wish to call forward to.
(Note: If dialing full 10 digits you must first dial 9. (Example: 9203-432-9000)
To Deactivate:
- Lift handset and depress *73
- Hang up.