Make a Call

1. Lift handset or press the Speaker and wait for a dial tone
2. Dial the telephone number you wish to call.
3. If you have a display telephone, the number will appear on the display window.  

Answer a Call

1. Lift handset or press Speaker.
2. Hang up the handset or press button to end conversation.

Call Transfer

• Allows you to transfer any internal or outside call to any extension within our telephone system 

To Activate:

 

1. With first party on the line
2. Press Flash
3. After hearing the special dial tone
4. Dial the extension number
5. When the third-party answers announce call 
6. Hang up (call is transferred automatically)
7. If you receive no answer, busy signal or misdial
8. Press Flash to be reconnected to party

Conference

• Allows you to establish a conference for up to 6 people including yourself. For Conference Calls with more than 6 parties call (43)2-9000.

To Activate:  

1. 1. With first party on the line
   2. Press Flash
   3. After hearing the special dial tone
   4. Dial the second party
   5. Talk in private
   6. Continue until all parties are connected
   7. When you are ready to let first party into the conversation
   8. Press Flash again
   9. Speak to first party (all telephones are connected)
   10. If you received no answer, busy signal or misdial
   11. Press Flash to be reconnected to party.   

Conference for YALELINK (764-xxxx)

• Allows you to establish a conference for up to 6 people including yourself. For Conference Calls with more than 6 parties: Call (43)2-9000. 

To Activate:

1. With first party on the line
2. Press Flash
3. After hearing the special dial tone
4. Dial 115
5. You will hear a second confirmation tone.
6. Dial the second party.
7. Talk in private.
8. Continue until all parties are connected.
9. When you are ready to let first party into the conversation,
10. Press Flash again,
11. Speak to first party (all telephones are connected).
12. If you received no answer, busy signal or misdial,
13. Press Flash to be reconnected to party.
    Note: dial 115 only after depressing FLASH for the first time.

Consultation

• Allows you to consult in private with a third party either within or outside our system.

To Activate:

1. With first party on the line
2. Press Flash
3. After hearing the special dial tone
4. Dial the third party
5. After speaking in private, when the third party hangs up you will be connected automatically to the original party
6. If you receive no answer busy signal or misdial
7. Press Flash to be reconnected to party

Mute

1. Press Mute to speak without the person on the phone hearing your conversation.
2. The Mute Indicator will light up and remain lighted until you resume your conversation.
3. Also, MIC MUTED will show in the display.

To resume your conversation 

1. Press Mute.
2. The Mute indicator will go out and your call can continue.  

Hold

• Enables you to place caller on hold. 

To Activate 

1. With caller on the line
2. Press the Hold button.
3. Hang up.
4. The Hold indicator will light and remain lighted until you resume your conversation.

 

To Return to Holding Party

• Lift handset or press Speaker. 

Ring Again

• Allows you to be automatically called back when a busy internal number becomes free. 

To Activate

1. Press Flash
2. You should hear a special dial tone
3. Dial 141
4. You should hear the regular dial tone
5. Hang up. 

To Respond  

1. Hear short bursts of ringing.
2. Lift handset (number is automatically dialed). 

To Cancel 

1. Lift handset.
2. Dial 142.
3. You should hear the regular dial tone.
4. Hang up. 

Call Pick-Up

• Allows you to answer any ringing telephone in your call pick-up group. Call Pick-Up is an optional feature by request only. 

To Activate

1. Lift handset and dial 143.
2. Announce yourself (you are automatically connected to the incoming call).
3. If you hear a normal busy signal, the call has already been answered.
4. If a fast-busy signal is heard, the ringing telephone is not in your call pick-up group, and you cannot answer the call.

Call Forward

• Automatically forwards calls made to your extension to another extension within your phone system.

To Activate:

1. First obtain approval of party to whom you wish to forward your calls.
2. Lift handset,
3. Dial #1.
4. After hearing regular dial tone, dial telephone number to which calls will be forwarded.
5. Replace handset.
6. Remember to cancel Call Forward when you return to your desk 

To Cancel 

1. Lift handset,
2. Dial #1,
3. Replace handset. 

Voice Mail

• Message Waiting Indicator
  1. When you have a voice mail message the Message indicator (red light on top of the telephone) will light

• 2. or you will hear stutter dial tone when you lift the handset or press Speaker.
  3. When the phone is in use the Message indictor will be on continuously.   

• Retrieve Your Messages

1. Dial the Voice Mail Access Number

<< or >>

2. Press the Voice Mail button to retrieve message(s) from Voice Mail.
3. Once you have retrieved the voice mail message the Message indicator will go off. 

• Program the Voicemail Button

1. Press Menu until Voicemail Number appears.
2. Enter the voice mail access number using the keypad.
3. To delete a number or digit, press Review Down (large silver button).
4. Press Menu to confirm selection.  

 Redial a Number 

1. To redial one of the last 10 numbers dialed, press REDIAL.
2. The display will show the last number dialed.
3. To scroll through the last 10 numbers, press REVIEW UP or REVIEW DOWN (large silver button).
   Note that if HIDE REDIAL NUM was selected during setup only the first 8 digits of the number will be displayed. The entire number will be dialed out when REDIAL is pressed.
4. After the desired number is selected,
5. Dial the number by pressing REDIAL again
6. Lifting the handset, pressing Speaker or pressing DIAL.
7. The selected number (32 digits maximum) will be redialed.

Adjust Volume

• Handset Volume

1. Press the Volume Up or Volume Down button below the keypad to achieve different levels.
2. The volume remains the same between calls. It does not return to a nominal level.

• Speaker Volume

1. Press the Volume Up or Volume Down button below the keypad to achieve different levels.

• Ringer Volume

1. Press Menu until Ringer Volume appears.
2. The default setting is 3.
3. To alter press, Review Up (large silver button) to play the levels.
4. Press Menu to confirm selection.

Ringer Cadence

There are 10 ringer cadences.

1. Press Menu until Ringer Cadence appears
2. The default setting is 3
3. To alter press, Review Up (large silver button) to play the levels
4. Press Menu to confirm selection

Pause Button

The Pause button allows you to insert a 3.6-second pause in the dialing sequence.

1. Press Pause button and release at any point where a pause is desired.
2. The Pause button can be pressed more than once to create a longer pause.

Headset Instructions

The headset jacks are on the right side of the telephone 

1. This telephone will accept either a 2.5 mm cell phone-style headset or an RJ type headset.
2. Use HEADSET to connect and disconnect from calls.

Contrast

There are 3 contrast levels.

• Contrast can be altered whether on hook or off hook by pressing CONTRAST. 

Release Button

• To end a conversation, press the RELEASE button.

Automatic Memory

• Storing a Number

1. Press SAVE, [SAVE TO?] appears on the display window.
2. Press the desired memory location. (M1-M5 or SHIFT M1-M5).
3. [ENTER NUMBER>] appears on the display.
4. Enter the desired number using the keypad (maximum of 24 digits). Press SAVE to confirm.
5. [ENTER NAME>] will appear. Type the name (16 characters max.) using the keypad. Use REVIEW UP to add a space. Use REVIEW DOWN (large silver button) to delete a character. Press SAVE again.
6. [SET VIP RING] will appear. Use REVIEW UP and REVIEW DOWN (large silver button) to select the desired ring cadence. Press SAVE again.
7. [MEMORY STORING] will show briefly.

• Dialing a stored number

1. Press the desired memory location (M1-M5 or SHIFT M1-M5)
2. The number will be displayed
3. To dial the number, lift the handset, press Speaker or press DIAL 

 

Caller ID and Display features

• Caller ID Functionality
• When the telephone is not in use and a new call is received, the display will show the NEW symbol, the phone number and the call time for about 4 minutes.
• The REPEAT symbol will appear if the call has come in more than once.
• After about 4 minutes with no activity, the display will default to the Stand-by screen and remain on until another call is received, or a button is pressed. 
  
• No Data Sent
  • [-NO DATA SENT-] will be displayed if there is no caller ID number sent from the telephone company.
• Private Calls
  • If the caller has exercised the option to block his number, name or both from being sent, [PRIVATE NUMBER, PRIVATE NAME, OR PRIVATE CALLER] will display on the screen.
• Unknown Calls
  • When the telephone company is unable to provide information of the caller's telephone number, name, or both, [UNKNOWN NUMBER, UNKNOWN NAME, UNKNOWN CALLER, OR UNAVAILABLE] will display on the screen.
• Delete an individual call
  • Press DELETE. The display will show [DELETE? 1: YES 2: NO]
  • Press 1 to confirm the deletion.
• Delete all calls
  1. Press and hold DELETE for more than 3 seconds.

• 2. The display will show [DELETE ALL: 1: YES 2:NO]
  3. Press 1 to confirm the deletion.
• Storing a Number

• 1. Press REVIEW UP OR REVIEW DOWN (large silver button) until the desired number is displayed. Press 5-7-10-11 until the number is in the correct format.
  2. Press SAVE.
  3. [SAVE TO?] appears on the display window.
  4. Press the desired memory location (M1-M5 or SHIFT M1-M5)
  5. Press SAVE to confirm.
  6. [ENTER NAME] will appear.
  7. Type the name (16 characters max.) using the keypad.
  8. Use REVIEW UP (large silver button) to add a space.
  9. Press SAVE again.
  10. [SET VIP RING] will appear.
  11. Use REVIEW UP AND REVIEW DOWN (large silver button) to select the desired ring cadence.
  12. Press SAVE again.
  13. [MEMORY STORING] will show briefly.

 

Change the Number of Digits Displayed

• Available display formats
  • 5-digit: Last 5 digits of the telephone number
  • 7-digit: 7-digit telephone number
  • 10-digit: 3-digit area code + 7-digit telephone number.
  • 11-digit: long distance code 1 + 3-digit area code + 7-digit telephone number.
  • When a call is received, its 10-digit number is displayed.
  • Press 5-7-10-11 to change to a 5-digit number
  • Press 5-7-10-11 again to change to a 7-digit number
  • Press 5-7-10-11 a third time to change to a 10-digit number
  • Press 5-7-10-11 a fourth time to add the LDS code to the number (1+ 3-digit area code + 7-digit telephone number) and display 11 digits.  

Directory

• Store up to 99 contacts
  • Names are stored alphabetically starting with the first character.
  • To sort the Directory by the last name, enter the last name first. 
• Storing Entries
  1. Press SAVE to store a number in the Directory.

• 2. After pressing SAVE, the display will show [Save To?].
  3. Press DIRECTORY.
  4. [Enter Number>] will appear in the display.
  5. Enter the desired number using the keypad. (max 24 digits).
  6. Press SAVE to confirm.
  7. [Enter Name] will appear.
  8. Type the name using the keypad.
  9. Press SAVE again to confirm all settings
  10. [Number Stored] will show briefly.
  11. If an incorrect letter is selected, press the REVIEW DOWN button (large silver button) and start over.
  12. All letters are upper case.
  13. To enter a space, press the REVIEW UP button (large silver button).
  14. Use the # key to edit entries.

• Finding Items
  1. Press DIRECTORY.

• 2. The REVIEW UP and REVIEW DOWN (large silver button) will scroll through the directory.
  3. To leave the directory
     • Press DIRECTORY.
  4. To search for a directory entry, press
     • DIRECTORY.
     • Then, using the keypad, type the desired name.

• Dialing Directory Numbers
  1. Once you find the desired directory entry

• 2. Press DIAL to start dialing.

• Deleting Items
  1. Enter the directory

• 2. Select the individual entry.
  3. Press DELETE once
  4. Press 1 to confirm or 2 to cancel.

• Deleting All Entries
  1. Press DIRECTORY.

• 2. Press and hold DELETE button.
  3. [DELETE ALL] will appear in the display.
  4. Select (1) for YES or (2) for NO.
  5. [NO RECORDS] appears in the display.

Standard Set Terminology  

• Consultation
  • This stores the first call and permits the use of that same line to make a second call.

• • Consultation requires that you activate a feature within 15 seconds, otherwise you will receive a fast busy signal.
  • Press Flash to reconnect the call.

• Fast Busy/Reorder

• • A busy signal twice as fast as a regular busy signal indicating a call cannot be completed.
  • This occurs when the user mis-dials or tries to activate a feature not available on that telephone.

 

 

Power Failure Telephone: A charcoal gray standard set, which has access to an outside line, to be used only for essential communications during a prolonged power failure. This set has a yellow sticker on the front base that states: This telephone will provide dial tone during a telephone system power failure.

Special Dial Tone 

• The standard dial tone with three short interruptions at the beginning.
• This is a confirmation that the system is ready to receive further instructions from the user.

General Dialing Information

Medical Center or Campus Calls 
Dial the five-digit extension number: 5-XXXX, 7-XXXX, 2-XXXX, 3-XXXX, 4-XXXX, 6-XXXX, etc.

• Local Calls 
  Dial 9 + seven-digit number 
• Long Distance Calls
  Dial 9 + 1 + area code + number + authorization code
• International Calls
  Dial 9 + 011 + country code + city code + number + authorization code
• Toll Free Telephone Calls 
  Dial 9 + 1 + 800 (888, 877) + number
• Yale Telephone Repair 
  Dial 2-4700 

Directory Assistance

• Hospital: 203-688-4242
• University: 203-432-4771 

• Connecticut Directory Assistance: 9 + 411 + authorization code (charge applies)
• Out of State Directory Assistance: 9 + area code + 555-1212 + authorization code (charge applies)
• International Directory Assistance: 9 + 00 + TAN (charge applies)

 Emergencies 

• Campus Police Emergencies Dial 911
• Campus Police Dial 2-4400
• Yale Health Dial 2-0123