Adobe Licensing Transition Frequently Asked Questions (FAQs)


Table of Contents

Request form for Student Adobe Licenses

Links to purchase a student license to the Adobe Creative Cloud suite or Adobe Express can be found here

August 14 Update for Adobe Users at Yale School of Medicine (YSM)

Yale School of Medicine (YSM) recently announced that it will provide Adobe Acrobat Pro and Adobe Express to all existing Faculty, Student, and Staff license holders. The full text of the message can be viewed here, including information on how to request an upgrade to the full Creative Cloud suite.   

What are the Adobe license options and costs?

License Options for Faculty and Staff:

Acrobat Pro plus Adobe Express

$25.77/year

Adobe Creative Cloud Suite

(includes Acrobat Pro and Adobe Express, plus Photoshop, InDesign, Illustrator, etc.)

$41.24/year*

License Options for Students:

Adobe Express

$5.15/year**

Adobe Creative Cloud Suite (includes Adobe Express plus Acrobat Pro, Photoshop, InDesign, Illustrator, etc.)

 

$35.05/year**

 

* Compared to $318/year for a non-enterprise academic license
**Not including applicable taxes and processing fees if not paid by university COA


I have been assigned a license to Acrobat Pro/Adobe Express. How can I upgrade to Creative Cloud?

Staff and Faculty members with an active Acrobat Pro/Adobe Express license who require a Creative Cloud license to support their daily work can purchase a Creative Cloud license from the Software Library using a university COA. Faculty and staff are encouraged to discuss their licensing needs with their planning unit contact listed below. 

How do I use Adobe products after I purchase a license?

To start using Adobe products after you have purchased a license, you will need to download the individual Adobe product or the Creative Cloud suite onto your workstation. Users with managed workstations can download Adobe Acrobat Pro, Adobe Express, and Adobe Creative Cloud onto their computer from the Company Portal. Users with unmanaged workstations/personal devices can download the Creative Cloud suite directly from the Adobe website

Once the application has been installed on your workstation, you can log in using your yale.edu email address. 

Before visiting the Software Library to request an Adobe License, Faculty and Staff should reach out to the contact for their Planning Unit to discuss their licensing needs:

How to find your unit: in the Yale Directory, choose ‘Find A Person.’ Search for your name, and your unit will be shown in the directory listing details under 'Unit.'

Planning UnitContact Email
ADM Administrative OperationsAshley.jones@yale.edu
ARC School of Architecturevincent.guerrero@yale.edu
ART School of Artsarah.stevens-morling@yale.edu
ATH Athleticsgoeun.lee@yale.edu
CBA Yale Center for British Artmatthew.bogen@yale.edu
DEV Office of Developmentcarolyn.claflin@yale.edu
DIV School of Divinityjohn.stachniewicz@yale.edu
DRA David Geffen School of Drama at Yaledgsd.tech@yale.edu
EAS School of Engineering and Applied Scienceerin.ethier@yale.edu
EEI Educational Enrichment Initiativesbonnie.kramm@yale.edu
EEI Educational Enrichment Initiativesjoseph.g.florentino@yale.edu
EHS Environmental Health and Safetystephanie.perry@yale.edu
ENV Yale School of the Environmentysehelpdesk@yale.edu
FAC Facilitiescori-ann.campion@yale.edu
FAS Other FAS and Academic Departmentsmary.magri@yale.edu
FBO Finance and Business Operationssusan.crisafi@yale.edu
GRA Graduate Schoolmary.magri@yale.edu
HOS Yale Hospitalitymichael.vanemmenes@yale.edu
HRS Human Resourceskathryn.king@yale.edu
ISM Institute of Sacred Musicben.geertz@yale.edu
ITS Information Technology Servicesmark.manton@yale.edu
JAC Jackson School of Global Affairsalexa.schlieker@yale.edu
LAW School of Lawgerard.armoogam@yale.edu and Stephen.baraquin@yale.edu
LIB Yale University Librarylibrary.helpdesk@yale.edu 
MAC MacMillan Centerjohn.f.beecher@yale.edu or sayaka.hoak@yale.edu
MED School of Medicinehealthsciencesitleadership@yale.edu
NHS New Haven Affairsdeborah.pallock@yale.edu
NUR School of Nursingmelissa.wojciechowski@yale.edu
OGC General Counseljennifer.knapp@yale.edu
PAS Public Safetyamy.holt@yale.edu
PEA Peabody Museumsarah.morrill@yale.edu and gary.motz@yale.edu
PRE Presidentjennifer.knapp@yale.edu
PREINV Investments Officenicole.cooper@yale.edu
PRV Provost Administrationtimothy.gomer@yale.edu
RES Research Support Administrationharley.pretty@yale.edu
SCM School of Musicmatthew.lefevre@yale.edu
SLS Student Life and Secretarycarolyn.claflin@yale.edu
SOM School of Managementkenneth.wieler@yale.edu
SPH School of Public Healthysphoperations@yale.edu
UTL Utilitiesdeborah.pallock@yale.edu
UUG University General - Slifka Centermargarita.nieves@yale.edu
UUG University General - Yale-China Associationtheresa.mcdonald@yale.edu
VPC Communicationsjennifer.knapp@yale.edu
VPG Vice Provost for Global Strategy and International Affairsjohn.f.beecher@yale.edu
WCA West Campus Unitsmeghan.dahlmeyer@yale.edu
YAG Yale Art Galleryyer.vang-cohen@yale.edu
YCO Yale College Operating Unitsmary.magri@yale.edu
YHP Yale Healthhema.bakthavatchalam@yale.edu
YUP Yale Presstimothy.haire@yale.edu
YVE Yale Ventureselizabeth.dilella@yale.edu

 

When will users lose access to current Adobe licenses, and what is the timeline for requesting a new Adobe license at the start of the new licensing period?

Licenses obtained before August 30, 2025 will expire on September 15, 2025

Faculty and staff license holders who have not been administratively assigned a new license by their planning unit will have until September 15 to obtain a new Adobe license through the Software Library to maintain continuity of service. Faculty and staff must provide a university COA for payment. A departmental or individual COA may be used. Users should discuss the appropriate COA with the contact for their planning unit listed above. Individual student licenses may be purchased with a credit card only.  

Any user who does not obtain a new Adobe license during the grace period will lose access to Adobe products on September 15. The user may elect at any point thereafter to obtain a new Adobe license by visiting the Software Library.

What to Expect if you do not renew your Adobe license

If you have Acrobat Pro installed on your workstation, it will automatically switch to the free Adobe Reader version when you no longer have an active license. You may see a Subscription suspended message, or a  Subscribe button. Choose Dismiss, if it appears, to continue using Reader.

If you have the Adobe Creative Cloud suite installed and your license expires, the Creative Cloud app will show which programs are still available. Programs you no longer have access to will indicate Free trial or Use for free.Your PDFs will remain accessible — you just won’t have the advanced editing features from Acrobat Pro. Please refer to the application charts in this FAQ to compare the functions available in each of the application options. 

What products are included in Adobe Creative Cloud?

Creative Cloud provides access to a large collection of desktop applications, including: 

Information on all the products found in the Creative Cloud suite can be found on the Adobe website.

 

Am I required to obtain an Adobe license at the start of the new licensing period?

You are not required to obtain an Adobe license at the start of the new licensing period. However, you should plan ahead to avoid any interruption in your daily work.

If you choose to purchase a license, you can visit the IT Software Catalog at any time after the new licensing model starts to obtain a license for your selected product(s). The IT Software Catalog will be updated in August with the new licensing options, and existing license holders will be notified.

 

Do I need Adobe Sign or DocuSign to digitally sign PDFs?

Adobe Sign is a cloud-based service that allows users to send, track, and manage electronic signature processes and is not required to digitally sign PDF files.

Earlier this year, the university replaced Adobe Sign with Docusign. The Docusign service is intended for us when the university is requesting signatures from another party, providing enhanced security, tracking capabilities, and legal validity where needed. DocuSign does not require a specific type of PDF file generated by a particular software for electronic signing and supports the following file formats:

Please visit the Digital Signatures Service Page for more information on DocuSign. 

For Yale faculty and staff who digitally sign internal business documents (e.g., Sole Source forms) or other documents that do not require University signatory authority, there are several free products available that support viewing, annotating, form filling, printing, and converting to and from PDF, and digitally signing PDF files. 

Detailed instructions on how to sign documents with a digital certificate in the free Adobe Reader tool can be found here

 

I use my existing Adobe Creative Cloud license for PDF only; do I need an Adobe license under the new licensing model?

Under the new licensing model, users have the flexibility to select a license for Acrobat Pro (plus Adobe Express) to meet their PDF needs. The table below shows functionality available in alternative PDF tools compared to Acrobat Pro. Please note, these suggested alternatives are not supported by ITS and are not approved for use with PDFs containing PHI.

As noted above, the free Adobe Reader tool can be used to digitally sign PDF documents. 

 

Adobe Acrobat Free Reader

Apple Preview

Microsoft Edge

Adobe Acrobat Pro

View PDFs

✅ Yes

✅ Yes

✅ Yes

✅ Yes

Annotate / Highlight

✅ Basic tools

✅ Basic tools

✅ Basic tools

✅ Advanced tools (comments, stamps, etc.)

Fill Forms

✅ Yes

✅ Yes

✅ Yes

✅ Yes

Sign Forms

✅ Yes (including digital signatures after certificate creation)

✅ Yes (limited)

✅ Yes (limited) Draw/type/ upload signature

✅ Yes (including digital signatures)

Edit Text & Images

❌ No

❌ No

❌ No

✅ Yes (full editing suite)

Merge / Split PDFs

❌ No

✅ Merge only

❌ No

✅ Yes

Remediate for Accessibility

❌ No

❌ No

❌ No

✅ Yes (Accessibility Checker)

OCR (Scan to Text)

❌ No

❌ No

❌ No

✅ Yes

Export to Other Formats

❌ No

✅ Limited (e.g., JPG)

❌ No

✅ Extensive (Word, Excel, etc.)

Add / Remove Pages

❌ No

✅ Yes

❌ No

✅ Yes

Platform Availability

Windows, macOS, mobile

macOS only

Windows, macOS

Windows, macOS, mobile

Cost

Free

Free

Free

Subscription Fee

 

Do I need an Adobe license to save and/or print files to PDF format?

Users can save and export Microsoft Word documents to PDF directly from the desktop application. Outlook email messages can be saved or printed as a PDF file in the desktop and web applications. 

When distributing PDF files, users should consult Yale's accessibility resources

If I request an Adobe license in the middle of the contract year, will the cost for the license be prorated?

Under the rate-based enterprise model, annual licenses are valid for the duration of each contract year (August–August). Because enterprise licensing is purchased at the start of each contract year, annual licensing fees cannot be prorated.    

 

Can a paid Adobe license be transferred from one individual to another?

Each Adobe license is assigned to an individual named user. If a user moves within Yale from one department to another, their Adobe license will remain with them and active for the remainder of that contract year.  

 

Can departments request that Adobe licenses be bulk provisioned to users?

Departments may elect to cover the cost of Adobe licensing for faculty, staff, and/or students in their units at the start of each contract year in August. In the alternative, departments may direct users to assess their individual licensing needs and, if needed, to obtain an Adobe license for Creative Cloud or Acrobat Pro/Adobe Express by visiting the Software Library

If your department is interested in bulk provisioning, please submit a ticket to the Software at Yale team

Can my department receive a license for a generic account (e.g., an account that uses a shared email address) for use by multiple staff members?

Each Adobe license is assigned to an individual named user. Concurrent use of a named-user license by multiple users is not permitted under Adobe's licensing terms.

 

How can IT administrators access Adobe shared device licenses?

Shared device licenses are available to IT administrators for installation on shared computers (e.g., computers in a student lab). Please submit an inquiry to the Software at Yale team for additional information.


For shared computers, such as those used in labs and classrooms, Adobe provides the Shared Device Licensing scheme; this is currently in use on a number of shared computers around the Yale campus. Computers that currently use Shared Device Licensing can continue to do so. Any lab/classroom/etc. Administrators who want to use Shared Device Licensing on their shared devices should reach out to ITS to request access to installers that use this licensing. Please note that Shared Device Licensing should not be used on single-user computers. Users will still need to log in with their own account when using a shared device to sync any saved work to their account.

Shared Device Licensing has a different and somewhat more limited user experience compared to Adobe's standard Named User Licensing. For more details, please see the Shared Device Licensing: Overview and User Experience article.

 

What payment methods are accepted for Adobe product licenses?

Faculty and staff must provide a university COA for payment. A departmental or individual COA may be used. Users should discuss the appropriate COA with their business office.

Students at the School of Art and the School of Architecture should reach out to their school’s IT department to discuss licensing needs.  

All other individual student licenses may be purchased with a credit card only.  

Departments or schools that wish to cover the cost of Adobe licensing for their students may pay for licenses annually via university COA. Please submit an inquiry to the Software at Yale team for additional information.

 

Comparing Adobe Express and Creative Cloud 

 

Adobe Express

Creative Cloud

Create visual, audio, and video content

✅ Yes

✅ Yes

Collaborate with colleagues in-app

✅ Yes

✅ Yes

Use templates, design elements, and stock photos to build designs

✅ Yes

✅ Yes

Incorporate your organization's branding, logo, and colors

✅ Yes

✅ Yes

Remove backgrounds on photos✅ Yes✅ Yes
Animate text✅ Yes✅ Yes
Use the specialist capabilities of different apps ✅ Yes
Use Lightroom's presets and granular adjustments to edit photos ✅ Yes
Design and publish books, magazines, and interactive PDFs, incorporating elements from other Creative Cloud apps ✅ Yes
Design visual elements from scratch ✅ Yes
Create virtually signable PDFs ✅ Yes

Create motion graphics, original animations, and expressive animated characters

 ✅ Yes

Make use of industry-standard video editing tools, suitable for social media posts all the way up to feature-length films

 ✅ Yes

Create and mix sound effects for videos or podcasts

 ✅ Yes

Design websites, games, and apps

 ✅ Yes