ONeCall powered by QGenda is the enterprise physician scheduling solution for Yale New Haven Health System and Yale Medicine. This solution provides a single source of truth for all physician on-call-related schedules for the entire health system. Its real-time capabilities improve access to on-call schedules and streamlines communication for all clinical team members across the enterprise, so physicians can focus more time on patient care.

Methods of Access:  ONeCall can be easily accessed through the following areas: 

• EPIC Toolbar (named ONeCall) 
• Clinical workstation shortcut on the home screen (named ONeCall) 
• Web Application: ONeCall.ynhh.org 
• Download the QGenda mobile app 

Using the Web Application:

1. Go to the ONeCall.ynhh.org

2. At the Email prompt, enter your preferred ynhh.org or yale.edu email address and password, then click “Log in”

3. You will be directed to the Yale New Haven Health page.

• 1. • At the “Sign In with Your Windows UserID”; Where you see “Someone@example.com:
       • Type in your Network ID (Epic ID) and;
       • Type your password in the second field, then click on “Sign in".
       • After successful login you will be brought to the ONeCall landing page for Yale Medicine | Yale New Haven Health 

Mobile Application: QGenda mobile application is available to download for both Android and Apple devices

1. Click Log In
2. At the Email prompt, enter your preferred ynhh.org or yale.edu email address and password, then click “Sign in”                              

How are clinical staff provisioned to use the system? 

ONeCall/QGenda is integrated with YNHH Active Directory (AD) and will log in via single sign-on (SSO) using Epic username and Yale (hospital or university) email for authentication.

* Note: General Users do not need an account to simply access the ONeCall landing page, the landing page is accessible for view-only purposes for all YNHHS/YU and VA Hospital users that are connected to the Yale network or VPN. 

Triage and Contact Information  

A new end user requires a QGenda account and training 

• Users should reach out to their admins for new QGenda account requests, or they can email onecall@ynhh.org.  
• For QGenda training, users can email onecall@ynhh.org 

End user does not remember their password and requires a reset 

• Walk the end user through the standard method of changing a password: https://veritas.its.yale.edu/netid/forgot-password

End user experiencing issues with SSO login  

• Reach out to Yale OneCall Support at onecall@ynhh.org 

End user cannot access the onecall.ynhh.org URL.  

• If the request is related to an urgent clinical situation, please instruct the end user to also contact the Y-Access team for immediate assistance reaching a consulting physician. 
  • Phone number (primary): 888-964-4233 
  • Phone number (SRC/YSC): 203-688-4788 
• Contact Yale System Administrator, Joanne Luce at 203-433-2775

Incorrect or missing assignment

• If the request is related to an urgent clinical situation, please instruct the end user to also contact the Y-Access team for immediate assistance reaching a consulting physician. 
  • Phone number (primary): 888-964-4233 
  • Phone number (SRC/YSC): 203 688-4788 
• If the request is during business hours (M-F 9 am-5 pm) instruct the user to reach out to their department admin.
• If the request is after hours or on weekends, instruct the user to contact Yale System Administrator, Joanne Luce at 204-433-2775.

 

Yale University ONeCall System Administrator

Joanne Luce (Jo)

joanne.luce@yale.edu 

 

Yale University ONeCall Application Owner

Vidhya Narayanan

vidhya.narayanan@yale.edu