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Cisco 8800 Series: Quick Start Guide

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and pick up the handset.

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call, too.

Procedure

Step 1	Enter a number using the keypad.
Step 2	Press Speakerphone .

Make a Call with a Standard Headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.

Procedure

Step 1	Plug in a headset.
Step 2	Enter a number using the keypad.
Step 3	Press Headset .

 

Answer a Call

Procedure

When your phone rings, press the flashing line button to answer the call.

Answer Call Waiting

When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash.

Procedure

Step 1	Press the line button.
Step 2	(Optional) If you have more than one call waiting, select an incoming call.

Decline a Call

You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set up, the call is rejected, and the caller hears a busy tone.

Procedure

Decline a call by performing one of the following actions: Press Decline. If you have multiple incoming calls, highlight and press Decline.

Ignore a Call

If you do not want to be disturbed, you can ignore an incoming call. The call goes to voicemail.

Procedure

Ignore a call by performing one of the following actions: Select Ignore. Press Volume down once to silence the incoming (ringing) call, and then let the incoming call go to your voicemail or to a preset phone number.

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

• Forward all calls
• Forward calls in special situations, such as when the phone is busy, or there is no answer.

When a line is forwarded, you see the Forward All icon with the line.

Procedure

Step 1	When the line to be forwarded is inactive, press Fwd All.
Step 2	Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.

When you add more than one person to a conference call, wait a few seconds between adding participants.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

Add Another Person to a Call

When you add more than one person to a call, wait a few seconds between adding participants.

Procedure

Step 1	From an active call, press Conference .
Step 2	Add the other person to the call by doing one of the following: Press Active Calls and select a held call. Enter the phone number and press Call.
Step 3	Press Conference.

Swap Between Calls Before You Complete a Conference

You can talk to a person before you add them to a conference. You can also swap between the conference call and the call with the other person.

Procedure

Step 1	Call a new conference participant, but do not add the participant to the conference. Wait until the call is connected.
Step 2	Press Swap to toggle between the participant and the conference.

View and Remove Conference Participants

If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants.

Procedure

Step 1	While you are in a conference, press Show Details to view a list of participants.
Step 2	(Optional) Highlight a participant and press End call to stop the call and drop the participant from the conference.

 

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1	From a call that is not on hold, press Transfer .
Step 2	Enter the other person's phone number.
Step 3	(Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4	Press Transfer again.

Transfer a Call to Voicemail

You can transfer a call directly to your manager's or to a coworker's voicemail. This is a convenient way for a caller to leave a message but not disturb anyone in the office.

Before you begin

Your administrator must set up your phone system so that the * prefix before an extension means forward a call directly to voicemail.

Know your coworker's extension.

Procedure

Step 1	Press Transfer
Step 2	Enter * followed by the person's extension.
Step 3	Press Transfer

 

Turn On Do Not Disturb

Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.

When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up.

When DND is turned on, the header section of the phone screen changes color, and Do Not Disturb is displayed on the phone screen.

When you turn on DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on.

If multilevel precedence and preemption (MLPP) is set up for your phone, priority calls will ring your phone with a special ringtone, even when DND is turned on.

Procedure

Step 1	Press Do not disturb to turn on DND.
Step 2	Press Do not disturb again to turn off DND.

Voicemail Message Indication

To find out if you have new voicemail messages, look for one of these signs:

• The light strip on your handset is solid red.
• The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Access Your Voicemail Messages

You can check your current voicemail messages or listen to your old messages again.

Procedure

Step 1	If you have more than one line, press the appropriate line key.
Step 2	Press Messages .
Step 3	Follow the voice prompts.