Overview

Yale University ITS recommends that everyone have at least two options set up for Multi-Factor Authentication (MFA). You can link multiple devices to your account, use your mobile phone, a landline, or tablet as your second factor device. 

When to Use

• You are new to Yale University and need to register your first device with DUO
• You want to add an additional device for DUO authentication 

Enrolling your first device

1. When you are initially enrolled in Multi-Factor Authentication (MFA), you will be able to set up a device and download the app for Duo at mfa.its.yale.edu
2. Log in with your NetID and password. It will detect you have no enrolled devices and begin the enrollment process exactly as in the enrollment email. Just follow the on-screen instructions to complete the setup.

Enrolling additional devices

1. Navigate to: mfa.its.yale.edu.
2. Enter your NetID & NetID password.
3. Complete Multi-Factor Authentication.
4. Click Add a device.
5. Choose an authentication device to configure.
6. Follow the enrollment wizard, selecting the options you wish for the device type you are adding.

Change the name of a device

1. Navigate to: mfa.its.yale.edu.
2. Enter your NetID & NetID password.
3. Complete Multi-Factor Authentication.
4. Click Edit on the Device you would like to rename.
5. Click Rename.
6. Enter the new device name.
7. Click Rename.

For more information on managing devices, please visit: guide.duo.com/manage-devices

Related Articles

• Eligible Devices & Authentication Methods for Multifactor Authentication (MFA-Duo)
• Restoring DUO Mobile on iOS and Android devices
• Obtaining bypass codes for DUO authentication

Need Further Assistance?

Contact the ITS Help Desk

• Phone: 203-432-9000
  • Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (Escalation support remains available after hours, on weekends, and during holidays for time-sensitive, health, life, or safety critical issues).
• Schedule a Callback
• Visit an in-person support center