General Guidelines:

• This process is only for requesting an account for a person. Resource account (Room calendars, event/vacation calendars and shared department mailboxes) should be requested through the ITS Help Desk.
• Anyone with an active NET ID and Supervisory Organization can submit this request type.  If you are requesting for someone other than yourself, they too need to have a Supervisory Organization.
• Requests for a new account (Add type) have automatic workflow that requires the approval of the Business Partner (Operations Manager) or Strategic Business Partner (Lead Administrator) for the account to be created. 
• Microsoft 365 Email requests can be made for a single user, for Multiple Users (request to delete ONLY) or for oneself.

Actions to locate the Office 365 Email request form

1. Go to the Microsoft 365 Email service page to submit a request. Note: Some information on the service portal will require the requestor to enter their NetID and Password before moving forward.
2. Click on the blue View More Requests Button.
3. Select the Request a MS-365 User Account Link.

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Requesting a new account

1. In the Ordering For section select one of the following from the drop down.
   • Myself – Submitting a request for yourself.
   • Single User – Submitting a request for another person.
     • Requested For – Input the person’s name the request is for, or select their name from the drop-down list.
     • NetID - This field will automatically populate based on selection made in the Requested For field.
     • Email - This field will automatically populate based on selection made in the Requested For field.
     • Phone -This field may automatically populate based on selection made in the Requested For field.  If the field does not populate, input the Single User telephone number.
2. For the Microsoft 365 Email Request Type click the Add radio button.
3. In the Requested Start Date  section enter the date you want the account created.
4. The Comments section is optional. Here you may input any additional information that could offer further assistance when fulfilling the request.
5. Add attachments as necessary by using the paperclip icon.
6. Click Submit and the request is routed to the proper team to approve / fulfill the request. The submitted request will display in My Items  at the top of the IT Service Portal in the Active Tickets section. The Requester will also receive an email notification and can track the status by clicking the request number link.

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Changes to an existing account

This section is currently only used to request a person with an EliApps account be converted to Microsoft 365 for email.

1. In the Ordering For section select one of the following from the drop down.
   • Myself – Submitting a request for yourself.
   • Single User – Submitting a request for another person.
     • Requested For – Input the person’s name the request is for, or select their name from the drop-down list.
     • NetID - This field will automatically populate based on selection made in the Requested For field.
     • Email - This field will automatically populate based on selection made in the Requested For field.
     • Phone -This field may automatically populate based on selection made in the Requested For field.  If the field does not populate, input the Single User telephone number.
2. For the Microsoft 365 Email Request Type click the Change radio button.
3. In the Requested Start Date  section enter the date you want the account created.
4. The Comments section is optional. Here you may input any additional information that could offer further assistance when fulfilling the request.
5. Add attachments as necessary by using the paperclip icon.
6. Click Submit and the request is routed to the proper team to approve / fulfill the request. The submitted request will display in My Items  at the top of the IT Service Portal in the Active Tickets section. The Requester will also receive an email notification and can track the status by clicking the request number link.

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Deleting an account

Email account deactivation is now handled automatically and there is no longer a need to submit this form.

If you need any account closed immediately for security reasons, submit a request and then call the ITS Help Desk at 203-432-9000.

If a person is changing departments, you should NOT request to delete their account.

How long does an email account remain active after a person leaves?

• Accounts for staff are deactivated 45 days after their last active day
• Accounts for faculty are deactivated 45 days after their last active day
• Accounts for temporary employees, consultants, associates and Sponsored Identities will be deactivated after their last active day.
• Accounts for Students are deactivated 1 year after their last active day
• Accounts for Students who are Withdrawn will remain active for 3 years
• Please refer to the University Email Policy for more detail.