Windows

Outlook for the PC will automatically mount a Shared Mailbox after the next synchronization of the Outlook Address List, typically within 24 hours.

To add it manually follow these steps:

1. Click the File tab > Account Settings > Account Settings.
2. Click New.
3. Type the Email Address of the Shared departmental email > Connect.
4. Click Sign in with another account.
5. Remove the Departmental accounts email and type your email address > Next.
6. Type your email password > Sign In.
7. (Optional if prompted) Click Yes to Save account information > Done
8. Click OK
9. You will need to close and restart your Outlook. Once re-opened, the shared mailbox should be present.   

Mac OS

1. At the top of Outlook, click Tools.
2. Click Accounts.
3. Select your Yale email account.
4. Click Advanced
5. Choose the Delegates tab.
6. Under Open these additional mailboxes, click the + button.
7. At the Choose a Person prompt, search for the Shared Mailbox.
8. Click Add to add the Shared Mailbox.
9. Click OK.
10. Close the Accounts window.
11. Click the Send & Receive button in the top right corner of Outlook.